Free shipping within Germany from 20 Euro
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Phone: 0049 40 6094512 0
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This website uses cookies, which are necessary for the technical operation of the website and are always set. Other cookies, which increase the comfort when using this website, are used for direct advertising or to facilitate interaction with other websites and social networks, are only set with your consent.

Frequently asked questions

Shipping

To what countries do you ship?

We ship to the following European countries:

  • Austria
  • Belgium
  • Czechia
  • Denmark
  • France
  • Germany
  • Hungary
  • Italy
  • Luxembourg
  • Netherlands
  • Poland
  • Slovakia
  • Slovenia
  • Spain
  • Sweden

Further information about shipping costs, delivery times, etc. can be found under Shipping & Payment.

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Functional Cookies

Functional cookies are necessary for the functionality of the web shop. These cookies assign a unique random ID to your browser so that your unhindered shopping experience can be guaranteed over several page views.

Session:
The session cookie stores your shopping data over several page views and is therefore essential for your personal shopping experience.
Notepad:
The cookie enables a notepad to be made available to the user across sessions. This means that the notepad remains available even across several browser sessions.
Device Assignment:
The device assignment helps the shop to ensure the best possible display for the currently active display size.
CSRF-Token:
The CSRF token cookie contributes to your security. It strengthens the security of forms against unwanted hacker attacks.
Login Token:
The Login Token is used for the cross-session recognition of users. The cookie does not contain any personal data, but allows personalization across multiple browser sessions.
Cache Exception:
The cache exception cookie allows users to read individual content independent of the cache memory.
Cookies Allowed:
The cookie is used by the website to determine whether cookies are permitted by the website user's browser.
Cookie Settings:
The cookie is used to store the cookie settings of the site user over several browser sessions.
Stripe:
The cookie is used by the payment provider to increase security when processing payments on the website.
Matomo Tracking Disabled:
If this cookie has a value, then no data is stored in Matomo Cloud.
Matomo Tracking Allowed:
This cookie stores whether the website user is tracked by Matomo.
User Authenticated:
This cookie is used to check if a user has been authenticated.
Cookie Consent State:
This cookie stores the user's cookie consent state for the current domain.
SNS:
Shows that a visitor is in an active Sleeknote session.
Newsletter Registration:
Should the registration dialog for newsletters be visible?
Show Discount Offer:
Saves whether the visitor has already subscribed to the newsletter or whether he is not interested.
Marketing Cookies

Marketing cookies are used to display advertisements on the website in a targeted and individualized manner across multiple page views and browser sessions.

Google Conversion Tracking:
The Google Conversion Tracking Cookie is used to track conversions on the website effectively. This information is used by the site operator to target Google AdWords campaigns.
Google AdSense:
The cookie is used by Google AdSense to promote advertising efficiency on the website.
Facebook Pixel:
Das Cookie wird von Facebook genutzt um den Nutzern von Webseiten, die Dienste von Facebook einbinden, personalisierte Werbeangebote aufgrund des Nutzerverhaltens anzuzeigen.
Statistical Cookies

Tracking cookies help the shop operator to collect and evaluate information about the behaviour of users on their website.

Google Analytics:
Google Analytics is used for traffic analysis of the website. Thereby statistics about website activities can be created and read out.
Hotjar:
Hotjar cookies are used to analyze website activities of users. The site user is identified by the cookie over several page views and his or her behavior is analyzed.
Emarsys:
This cookie is used to display personalised product recommendations in the web shop.
Matomo:
The cookie is used to track website activity. The information collected is used for site analysis and to generate statistics.
Split Testing:
This cookie is use for split testing of the website to create a better user experience.
Bing Ads:
Das Bing Ads Tracking Cookie wird verwendet um Informationen über die Aktivität von Besuchern auf der Website zu erstellen und für Werbeanzeigen zu nutzen.
Customizing

Diese Cookies werden genutzt zur Erhebung und Verarbeitung von Informationen über die Verwendung der Webseite von Nutzern, um anschließend Werbung und/oder Inhalte in anderen Zusammenhängen, in weiterer Folge zu personalisieren.

SNC:
Tells the system about how users interact with the campaign popup.
Service

Service Cookies werden genutzt um dem Nutzer zusätzliche Angebote (z.B. Live Chats) auf der Webseite zur Verfügung zu stellen. Informationen, die über diese Service Cookies gewonnen werden, können möglicherweise auch zur Seitenanalyse weiterverarbeitet werden.

Zendesk:
Zendesk stellt einen Live Chat für Seitenbenutzer zur Verfügung. Über das Cookie wird die Funktion der Anwendung über mehrere Seitenaufrufe hinweg sicher gestellt.
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